Electronic Banking Operations Specialist

Summary:

The Bank of Elk River is seeking an Electronic Banking Operations Specialist to add to our team.

Job Summary:

Responsible for the implementation, enhancement, and support of the Bank’s electronic banking products and services. Provide exceptional customer service and support of our electronic banking products and services to internal employees as well as external customers, in person, over the phone and through email.

Job Location:

Elk River

Duties & Responsibilities:
  • Serves as primary internal support for electronic banking products and services, including online banking, mobile banking, cash management services, bill payment services, online account opening, voice banking and remote deposit services; including employee training on electronic banking products.
  • Responsible for implementation, enhancement, and support of the Bank’s electronic banking products and services including research, exploration and navigating new electronic banking solutions and makes recommendations for improvements.
  • Provides end user support in person and over the phone to assist in resolving customer inquiries, including working with external customers as needed to support the Bank’s electronic banking products and services.
  • Assists in developing, implementing, and monitoring of electronic banking policies and procedures including risk analysis of new electronic banking products and services.
  • Supports the electronic banking fraud protection products
  • Assists the IT Department as needed
  • Observes security procedures
  • High level of proficiency with bank computer programs and Microsoft Office.


Qualifications:
  • Bachelor’s degree (BA) from a 4 year college or university preferred and/or 1-3 years related experience and/or training or equivalent combination of education and experience.
  • Minimum of two years operational experience in a financial institution operations, sales or customer service background required
  • Experience in Electronic Banking products including digital payments preferred
Please Contact: HR Director / 763-441-1000