Skip to main content
The Bank of Elk River Assurance

At The Bank of Elk River, the well-being of our customers and employees is of paramount importance. We are committed to ensuring your safety and providing access to our team for all of your needs.

These unprecedented times have challenged all of us to be creative in how we serve each of you and we couldn't be more grateful for your support. Per Executive Order 20-81, all people in Minnesota are required to wear masks in indoor spaces and businesses. As we continue to combat the pandemic together, please plan accordingly when visiting our office locations. If you are unable to wear a mask, please visit any of our drive-thru locations, use our suite of digital services, or call our Customer Service Department to set up an appointment.

Frequently Asked Questions About the Requirement to Wear Face Coverings
Face Covering Requirements and Recommendations under Executive Order 20-81
Best Practices for Masks: Considerations for People with Disabilities and Special Health Needs

OUR LOBBIES ARE OPEN!

The Bank of Elk River is here for you! Our team is available to support you in-person, by telephone, email and drive-thru during business hours.

Visit or contact one of our offices today:

Customer Service Department: 763-241-8522
June 16 - July 24: 8:30am - 5:00pm Monday through Friday
Effective July 27: 8:00am - 6:00pm Monday through Friday (extended!)


Main Street, Elk River Office: 763-441-1000 or 888-293-2265
Lobby Hours: 8:30am - 5:00pm Monday through Friday
Drive-thru hours: 8:30am - 5:00pm Monday through Friday


School Street, Elk River Office: 763-441-9000
Lobby Hours: 8:00am - 6:00pm Monday through Friday (extended!)
Drive-thru hours: 8:00am - 6:00pm Monday through Friday
Saturday lobby and drive thru hours: 8:30am - 12:00pm


Otsego Office: 763-441-7700
Lobby Hours: 8:00am - 5:00pm Monday through Friday
Drive-thru hours: 8:00am - 6:00pm Monday through Friday
Saturday drive-thru hours: 8:30am - 12:00pm


Zimmerman Office: 763-856-6800
Lobby Hours: 8:00am - 5:00pm Monday through Friday
Drive-thru hours: 8:00am: 6:00pm Monday through Friday
Saturday lobby and drive-thru hours: 8:30am - 12:00pm


OTHER WAYS TO BANK WITH US

During this pandemic, you may not be comfortable coming into our offices or you may be looking for new ways to bank with us. We have a comprehensive digital suite of services to serve you:

1. Mobile Banking:

We have apps for both your personal and business banking needs. Pay bills, transfer funds, view statements and more. Our apps are free and available for download in the iTunes App Store® and Google Play™ store. Click here to learn more about requirements here for business and consumer.

2. Digital Banking:
Access your accounts around-the-clock online. If you haven’t signed up, Enroll now and start saving time! Already signed up? Log in and access your accounts here.

3. Digital Deposits:
Check deposits can be submitted at any time via The Bank of Elk River mobile app. If you’ve yet to use this feature and are interested in learning more, review our mobile app page or contact our Customer Service team at 763-241-8522

4. Real-Time Account Alerts:
Text Banking is a free service that allows you to quickly request and receive account information via text message. We make it convenient for you to manage your account.Click here for information on set up.

5. Telephone Banking:
Our automated telephone banking system is available 24/7 by calling 763-441-3380. Using speech or touch tone, this service is available in both English and Spanish.


Preventative Measures:
As a precaution for the safety of our customers and employees, we have implemented additional health and safety measures:

  • In addition to a full-time cleaning service, commonly-touched surfaces (like door handles, drive-thru canisters, etc.) are being rigorously cleaned and being disinfected throughout the day.
  • Employees have been advised that they are to stay home if they are sick and that they are to wash their hands often.
  • Our leadership team has conducted staff training on best practices. We are continually monitoring information published by the Centers for Disease Control and Prevention (CDC), and in the event that additional precautionary measures are needed, we have contingency plans in place that will enable us to continue operating.
  • Social distancing guidelines will be in place at each of our offices with a maximum number of people who can be served at one time.
  • Our staff will wear masks for all customer interactions. Masks for our customers are strongly encouraged, but not required.
  • Safety shields will be in place for all customer interactions and hand sanitizing stations will be available

How You Can Help

If you are feeling ill or have symptoms including a fever, cough, or temperature, please contact our Call Center Department to see how we may be of assistance with your banking needs. We have found new and creative ways to help our customers, so know we are here for you.